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Zoho CRM (Zia AI)

CRM with Zia, an AI assistant providing lead/deal scoring, forecasting, and workflow suggestions, priced well below HubSpot's professional tiers.

Platform-ownedmedium confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

CRM with Zia, an AI assistant providing lead/deal scoring, forecasting, and workflow suggestions, priced well below HubSpot's professional tiers.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2report dates not disclosed — request before signing
Integrations
Zoho ecosystem (Books, Desk, Campaigns) claim unverifiedGoogle Workspace claim unverified
Pricing
per-seatBigin (micro-CRM entry point) ~$7/user/mo; Standard ~$14/user/mo (basic Zia lead scoring); Professional ~$23/user/mo; full Zia functionality requires Enterprise/Ultimate at ~$40-52/user/mo (all annual pricing).
Human checkpoint
Requiredproduct setting

Will they still be here?

Platform-owned
Funding
Private, bootstrapped (Zoho Corporation)
Founded
1996
HQ
Chennai, India / Austin, USA
Ownership
Private, bootstrapped (Zoho Corporation)

Sources

Logo retrieved 2026-08-01from the vendor’s own site · trademark of Zoho Corporation

Where it’s weak

Full Zia AI capability is gated behind the priciest tiers ($40+/user/mo) — the affordable entry tiers only get basic lead scoring, not the full AI feature set marketed.

Corrections

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