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Yellow.ai

Enterprise conversational AI platform for customer service automation, strong in Asia-Pacific and Middle East markets alongside North America/Europe.

Independentlow confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

Enterprise conversational AI platform for customer service automation, strong in Asia-Pacific and Middle East markets alongside North America/Europe.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 · GDPRreport dates not disclosed — request before signing
Integrations
Salesforce claim unverifiedZendesk claim unverifiedWhatsApp Business claim unverified
Pricing
customNot publicly listed; quote-based.
Human checkpoint
Requiredproduct setting
Named customers
Not independently verified in this research passfrom cited sources

Will they still be here?

Independent
Funding
$102M raised across 6 rounds; investors include Lightspeed, WestBridge Capital
Founded
2016
HQ
San Mateo, USA / Bangalore, India

Sources

Logo retrieved 2026-08-01from the vendor’s own site · trademark of Yellow.ai (Yellow Messenger)

Where it’s weak

Less prominent in recent 2025-2026 US enterprise deal coverage than Sierra/Decagon/Ada; funding total is modest relative to newer AI-native leaders.

Corrections

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