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ServiceTitan (AI Scheduling/Dispatch)

Field service management platform for the trades (HVAC, plumbing, electrical) with AI-powered Smart Dispatch scheduling and AI booking agents introduced in 2025.

Independentmedium confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

Field service management platform for the trades (HVAC, plumbing, electrical) with AI-powered Smart Dispatch scheduling and AI booking agents introduced in 2025.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 · PCI DSSreport dates not disclosed — request before signing
Integrations
QuickBooks claim unverifiedGoogle/Meta Ads claim unverifiedTwilio claim unverified
Pricing
customNot publicly listed; quote-based per technician/user.
Human checkpoint
Requiredproduct setting
Named customers
Widely deployed among HVAC/plumbing/electrical trades businessesfrom cited sources

Will they still be here?

Independent
Funding
NASDAQ: TTAN. Fiscal 2026 revenue reported at $961M with 9,500+ active customers.
Founded
2007
HQ
Glendale, USA

Sources

Logo retrieved 2026-08-01from the vendor’s own site · trademark of ServiceTitan, Inc.

Where it’s weak

Vertical-specific to trades/home services rather than general customer support; no independent resolution/deflection-rate figures published for the AI booking agent.

Corrections

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