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ServiceNow Now Assist / AI Agents

Generative and agentic AI layered across ServiceNow's ITSM/HRSD/CSM workflows — auto-summarizing cases, drafting resolutions, and (via the Moveworks acquisition) natural-language employee self-service across connected enterprise apps.

Platform-ownedmedium confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

Generative and agentic AI layered across ServiceNow's ITSM/HRSD/CSM workflows — auto-summarizing cases, drafting resolutions, and (via the Moveworks acquisition) natural-language employee self-service

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 Type II · ISO 27001 · FedRAMP Highreport dates not disclosed — request before signing
Integrations
Microsoft Teams claim unverifiedSlack claim unverifiedOkta claim unverifiedWorkday claim unverifiedActive Directory claim unverified
Pricing
platform-licenseAdd-on pricing layered on existing ServiceNow ITSM/ITOM licenses; not publicly listed in full detail.
Human checkpoint
Requiredproduct setting
Named customers
Broad Fortune 500 base across existing ServiceNow ITSM customersfrom cited sources

Will they still be here?

Platform-owned
Funding
Public company (NYSE: NOW)
Founded
2004
HQ
Santa Clara, USA
Ownership
Public company (NYSE: NOW)

Sources

Every source here is vendor-published. That is why this entry is not graded high confidence.

Where it’s weak

Value is contingent on being a ServiceNow ITSM customer already; integration of the newly acquired Moveworks stack was still in progress as of the deal's December 2025 close.

Corrections

Vendors may submit factual corrections free of charge. We correct facts and publish the change. We do not accept payment to change a grade. Submit a correction →