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Observe.AI

AI-native conversation intelligence platform built around automated 100%-conversation QA scoring, expanded into voice AI agents.

Independentmedium confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

AI-native conversation intelligence platform built around automated 100%-conversation QA scoring, expanded into voice AI agents.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 · HIPAAreport dates not disclosed — request before signing
Integrations
Genesys claim unverifiedNICE claim unverifiedFive9 claim unverifiedSalesforce claim unverified
Pricing
customNot publicly listed; enterprise quote-based.
Human checkpoint
Requiredproduct setting
Named customers
Not independently verified in this research passfrom cited sources

Will they still be here?

Independent
Funding
$214M raised across 7 rounds from 24 investors
Founded
2017
HQ
San Francisco, USA

Sources

Logo retrieved 2026-08-01from the vendor’s own site · trademark of Observe.AI, Inc.

Where it’s weak

Expansion from QA into voice agents puts it in more direct competition with Parloa/PolyAI/Cresta without the same depth of track record in that adjacent category.

Corrections

Vendors may submit factual corrections free of charge. We correct facts and publish the change. We do not accept payment to change a grade. Submit a correction →