Replace The HumansAI agents & platforms, verified

Now Assist

ServiceNow's generative AI assistant embedded across IT, HR, and customer service workflows, now extended by the acquired Moveworks front-end assistant technology.

Acquiredhigh confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

ServiceNow's generative AI assistant embedded across IT, HR, and customer service workflows, now extended by the acquired Moveworks front-end assistant technology.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 Type II · ISO 27001 · FedRAMP Highreport dates not disclosed — request before signing
Integrations
ServiceNow platform claim unverifiedMicrosoft Teams claim unverifiedSlack claim unverified
Pricing
usageConsumption-based add-on to ServiceNow platform licensing; not publicly itemized.
Human checkpoint
Requiredproduct setting
Named customers
Not independently verifiedfrom cited sources

Will they still be here?

Acquired
Funding
NYSE: NOW; acquired Moveworks for $2.85B (announced March 2025, closed December 2025)
Founded
2023
HQ
Santa Clara, USA
Ownership
NYSE: NOW; acquired Moveworks for $2.85B (announced March 2025, closed December 2025)

Sources

Where it’s weak

Integrating Moveworks' architecture into ServiceNow's platform is an ongoing 2026 migration, creating near-term product transition risk.

Corrections

Vendors may submit factual corrections free of charge. We correct facts and publish the change. We do not accept payment to change a grade. Submit a correction →