Intercom Fin
AI agent built into the Intercom customer messaging platform, billed at a published $0.99 per resolved outcome.
This is where the depth lives — everything below is evidence-graded
How the product is positioned
AI agent built into the Intercom customer messaging platform, billed at a published $0.99 per resolved outcome.
Our summary of the vendor’s positioning — verbatim claim not yet recordedWhat we found
Level 1 · assistive
Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.
Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.
Graded 2026-08-01 · re-check 2026-11-01
Procurement detail
- Deployment
- saasvendor documentation
- Compliance
- SOC 2 Type II · GDPR · HIPAA (available on higher tiers)report dates not disclosed — request before signing
- Integrations
- Shopify claim unverifiedSalesforce claim unverifiedStripe claim unverifiedZendesk migration tools claim unverifiedSlack claim unverified
- Pricing
- usagePublicly documented: $0.99 per billable outcome (resolution, procedure handoff, or disqualification) on all Intercom plans; lead qualification billed at $9.99; minimum 50 outcomes/month. This is one of the few vendors with fully public per-resolution pricing.
- Human checkpoint
- Requiredproduct setting
- Named customers
- Amplitude, Atlassian, Codafrom cited sources
Will they still be here?
- Funding
- Privately held, backed by Kleiner Perkins, Bessemer, Google Ventures among others
- Founded
- 2011
- HQ
- San Francisco, USA
Sources
Logo retrieved 2026-08-01from the vendor’s own site · trademark of Intercom Inc.
- gleap.ioIndependent · retrieved 2026-08-01
- getmacha.comIndependent · retrieved 2026-08-01
Where it’s weak
Intercom's own published case studies show real-world Fin resolution rates of only 42-50%, notably lower than some AI-native competitors' claimed rates, so buyers should model costs off actual resolution rate, not headline capability.
Corrections
Vendors may submit factual corrections free of charge. We correct facts and publish the change. We do not accept payment to change a grade. Submit a correction →