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Freshworks Freddy AI (Freshdesk/Freshservice)

Freshworks' AI layer across Freshdesk (customer support) and Freshservice (ITSM), with published interaction-based pricing tiers.

Independentmedium confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

Freshworks' AI layer across Freshdesk (customer support) and Freshservice (ITSM), with published interaction-based pricing tiers.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 Type II · GDPR · ISO 27001report dates not disclosed — request before signing
Integrations
Salesforce claim unverifiedSlack claim unverifiedJira claim unverifiedShopify claim unverified
Pricing
usagePublished: $239/month Team plan (1,000 interactions, up to 3 bots), $639/month Business plan (3,000 interactions, unlimited bots). Vendor reports 66% average ticket deflection for customers using Freddy AI Agent.
Human checkpoint
Requiredproduct setting
Named customers
Databricks, Klarna (reported by vendor)from cited sources

Will they still be here?

Independent
Funding
NASDAQ: FRSH
Founded
2010
HQ
San Mateo, USA

Sources

Where it’s weak

The 66% deflection figure is vendor-reported and its definition of 'deflection' (vs. verified resolution) is not independently disclosed.

Corrections

Vendors may submit factual corrections free of charge. We correct facts and publish the change. We do not accept payment to change a grade. Submit a correction →