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Five9

Cloud contact center platform with AI Agent Assist and virtual agent capabilities, priced per seat with a 50-seat minimum.

Independentmedium confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

Cloud contact center platform with AI Agent Assist and virtual agent capabilities, priced per seat with a 50-seat minimum.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 · PCI DSS · HIPAAreport dates not disclosed — request before signing
Integrations
Salesforce claim unverifiedZendesk claim unverifiedMicrosoft Dynamics claim unverified
Pricing
per-seatStarts at $119/user/month with a 50-seat minimum; Ultimate tier ~$229/user/month. AI Agent Assist and WFM often gated behind higher tiers.
Human checkpoint
Requiredproduct setting
Named customers
Widely deployed in mid-market/enterprise contact centersfrom cited sources

Will they still be here?

Independent
Funding
NASDAQ: FIVN
Founded
2001
HQ
San Ramon, USA

Sources

Logo retrieved 2026-08-01from the vendor’s own site · trademark of Five9, Inc.

Where it’s weak

50-seat minimum excludes smaller teams; core AI features often require add-on tiers.

Corrections

Vendors may submit factual corrections free of charge. We correct facts and publish the change. We do not accept payment to change a grade. Submit a correction →