Decagon
AI customer service agent platform offering both per-resolution and per-conversation pricing tiers for enterprise support automation.
This is where the depth lives — everything below is evidence-graded
How the product is positioned
AI customer service agent platform offering both per-resolution and per-conversation pricing tiers for enterprise support automation.
Our summary of the vendor’s positioning — verbatim claim not yet recordedWhat we found
Level 1 · assistive
Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.
Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.
Graded 2026-08-01 · re-check 2026-11-01
Procurement detail
- Deployment
- saasvendor documentation
- Compliance
- SOC 2report dates not disclosed — request before signing
- Integrations
- Zendesk claim unverifiedSalesforce claim unverifiedIntercom claim unverifiedStripe claim unverified
- Pricing
- usageReported per-resolution rate near $0.50 (negotiated) or per-conversation ~$0.99; annual platform fee of ~$50K plus contract value; reported contracts range $105K-$923K/yr (median ~$433K). No public rate card.
- Human checkpoint
- Requiredproduct setting
- Named customers
- Notion, Eventbrite, Duolingo (reported by vendor)from cited sources
Will they still be here?
- Funding
- Valuation reported at $4.5B as of January 2026 (up from prior rounds)
- Founded
- 2023
- HQ
- San Francisco, USA
Sources
Where it’s weak
Enterprise-only, quote-based pricing with a mandatory ~$50K/yr platform fee regardless of model chosen; independent verification of resolution-rate claims is limited to vendor case studies.
Corrections
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