Cresta
AI platform that provides real-time whisper guidance to human agents (sub-200ms latency) and can also power fully autonomous virtual agents.
This is where the depth lives — everything below is evidence-graded
How the product is positioned
AI platform that provides real-time whisper guidance to human agents (sub-200ms latency) and can also power fully autonomous virtual agents.
Our summary of the vendor’s positioning — verbatim claim not yet recordedWhat we found
Level 1 · assistive
Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.
Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.
Graded 2026-08-01 · re-check 2026-11-01
Procurement detail
- Deployment
- saasvendor documentation
- Compliance
- SOC 2report dates not disclosed — request before signing
- Integrations
- Genesys claim unverifiedNICE claim unverifiedSalesforce claim unverifiedFive9 claim unverified
- Pricing
- customNot publicly listed; enterprise quote-based.
- Human checkpoint
- Requiredproduct setting
- Named customers
- Intuit, Verizon (reported by vendor)from cited sources
Will they still be here?
- Funding
- $125M Series D (late 2024)
- Founded
- 2017
- HQ
- San Francisco, USA
Sources
Logo retrieved 2026-08-01from the vendor’s own site · trademark of Cresta AI, Inc.
- sacra.comIndependent · retrieved 2026-08-01
- cresta.comVendor-published · retrieved 2026-08-01
Where it’s weak
Primarily an augmentation/coaching tool for human agents rather than a pure automation/displacement play, so ROI case is less directly headcount-reducing than autonomous-agent vendors.
Corrections
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