Cognigy
Conversational and agentic AI platform for contact centers, acquired by NICE in September 2025 and being integrated into the CXone Mpower platform while continuing to sell standalone.
This is where the depth lives — everything below is evidence-graded
How the product is positioned
Conversational and agentic AI platform for contact centers, acquired by NICE in September 2025 and being integrated into the CXone Mpower platform while continuing to sell standalone.
Our summary of the vendor’s positioning — verbatim claim not yet recordedWhat we found
Level 1 · assistive
Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.
Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.
Graded 2026-08-01 · re-check 2026-11-01
Procurement detail
- Deployment
- saasvendor documentation
- Compliance
- SOC 2 · GDPRreport dates not disclosed — request before signing
- Integrations
- NICE CXone claim unverifiedSalesforce claim unverifiedMicrosoft Dynamics claim unverified
- Pricing
- customNot publicly listed; quote-based, now sold both standalone and as part of NICE CXone Mpower.
- Human checkpoint
- Requiredproduct setting
- Named customers
- Mercedes-Benz, Nestlé, Lufthansa Groupfrom cited sources
Will they still be here?
- Funding
- Acquired by NICE Ltd. for ~$955M-995M, deal closed September 8, 2025
- Founded
- 2016
- HQ
- Düsseldorf, Germany
- Ownership
- Acquired by NICE Ltd. for ~$955M-995M, deal closed September 8, 2025
Sources
Logo retrieved 2026-08-01from the vendor’s own site · trademark of Cognigy GmbH (subsidiary of NICE Ltd.)
- cognigy.comVendor-published · retrieved 2026-08-01
- nice.comIndependent · retrieved 2026-08-01
Where it’s weak
Acquisition integration into CXone Mpower still underway as of early 2026; standalone vs. bundled positioning may shift as NICE consolidates the product line.
Corrections
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