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Agentforce

Salesforce's platform for building autonomous AI agents that act across sales, service, and marketing workflows natively inside the Salesforce CRM data model.

Platform-ownedmedium confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

Salesforce's platform for building autonomous AI agents that act across sales, service, and marketing workflows natively inside the Salesforce CRM data model.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 Type II · ISO 27001 · HIPAA (with add-ons)report dates not disclosed — request before signing
Integrations
Salesforce Data Cloud claim unverifiedSlack claim unverifiedTableau claim unverified
Pricing
usageFlex Credits ($500/100k credits, ~$0.10/standard action) or Conversations pricing at $2/conversation; requires Data Cloud subscription ($108K+/yr) for full functionality.
Human checkpoint
Requiredproduct setting
Named customers
Wiley, OpenTablefrom cited sources

Will they still be here?

Platform-owned
Funding
Salesforce, Inc. (NYSE: CRM)
Founded
2024
HQ
San Francisco, USA
Ownership
Salesforce, Inc. (NYSE: CRM)

Sources

Logo retrieved 2026-08-01from the vendor’s own site · trademark of Salesforce

Where it’s weak

Real-world total cost of ownership is high once Data Cloud and implementation services are included ($150K-$600K+ Year 1 reported for mid-market).

Corrections

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