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Ada

AI customer service agent platform marketing an 'up to 83%' automated resolution rate, sold via annual platform fee plus per-resolution charges.

Independentmedium confidenceVerified 2026-08-01

This is where the depth lives — everything below is evidence-graded

How the product is positioned

AI customer service agent platform marketing an 'up to 83%' automated resolution rate, sold via annual platform fee plus per-resolution charges.

Our summary of the vendor’s positioning — verbatim claim not yet recorded

What we found

Level 1 · assistive

Seeded at the rubric default. No independent evidence of end-to-end task completion has been reviewed yet, so the lowest grade applies until it is.

Any human checkpoint here is a product setting, not a regulatory requirement — confirm how it is configured for your deployment.

Graded 2026-08-01 · re-check 2026-11-01

Procurement detail

Deployment
saasvendor documentation
Compliance
SOC 2 Type II · GDPRreport dates not disclosed — request before signing
Integrations
Zendesk claim unverifiedSalesforce claim unverifiedShopify claim unverifiedGenesys claim unverified
Pricing
usageReported base platform fee ~$30K/yr plus $1.00-$3.50 per AI-handled resolution; median deal ~$70K/yr; enterprise deals reach $100K-$300K+/yr; no public deal under ~300,000 conversations/yr. Vendor has reportedly begun shifting emphasis toward conversation-based (not pure resolution-based) billing.
Human checkpoint
Requiredproduct setting
Named customers
Meta, Verizon Connect, Squarefrom cited sources

Will they still be here?

Independent
Funding
Privately held; backed by Spark Capital, Accel, FirstMark
Founded
2016
HQ
Toronto, Canada

Sources

Where it’s weak

The 83% figure is a vendor-marketed ceiling, not an average across customers, and Ada does not publish how 'resolved' is scored; large minimum-volume requirements exclude smaller buyers.

Corrections

Vendors may submit factual corrections free of charge. We correct facts and publish the change. We do not accept payment to change a grade. Submit a correction →